The Twin Lakes Pet Resort & Spa family has been growing very quickly over the past few months. In order to stay true in our belief that your pet’s health, well-being, and comfort are top priorities, we have implemented an improved online booking system. These improvements will give our professionals the ability to remain focused on the pets currently in their care.
We know how stressful leaving your pet can be. We want the process to be quick and stress-free. New family members can complete the necessary paperwork online, including important contact information, a preferred method of contact, veterinarian information (this is where the current vaccinations were administered), and the dates of a Resort stay or Spa appointment. We can then, contact your veterinarian to verify your pet’s current vaccinations. Once vaccinations are verified, we will contact you to confirm* the dates and times.
Returning family members fill out a shorter form, noting if their pet has received updated vaccinations. Once vaccinations are verified, we will contact you to confirm* dates and times.
* Once you submit the form and we have verified your pet’s vaccinations, we will contact you usually within 24 hours to confirm. If you have an emergency situation, please call the Resort immediately at 972-347-6900 during regular business hours. If it’s after hours, please fill out a Contact Us.