Customer Reviews

Tell others about your pet's experience at Twin Lakes Pet Resort & Spa.Entry Date

I have a hard time holding onto to my dog when we walk into Twin Lakes Pet Resort & Spa. He practically leaps from my arms to whoever is there ready to take him and they put him down on the floor so he can say hi to everyone. Its so nice to take him to a place and he runs in with his tail wagging, not tucked between his legs. The girls always groom him the way that I ask and tell me if there's anything I need to worry about. Sometimes, it seems like he doesn't want to leave. I never worry about him when he's at Twin Lakes! Thank you girls!

2016-09-13 22:07:06

What a great experience (for us and our pet)! Until our recent two-week Christmas vacation, we had never left Gus anywhere for more then a couple days. He is a "special needs" dog. He is very attached to me, probably because I'm the one who picked him up form the adoption shelter. Typically, he is not happy when I'm not around; he won't even eat unless I'm somewhere close by. So, naturally, we were concerned about leaving him somewhere for two weeks.

The whole staff at Twin Lakes was phenomenal in helping us, both before and during Gus's stay. They let us bring him in ahead of our trip for a couple "play days," so he could get used to the staff and the environment. We even left him overnight one night before the trip, so he would know what that felt like. While we were away, the staff sent us pictures of Gus and provided updates on his demeanor, eating habits, etc. We were free to enjoy our vacation, knowing that Gus was in loving and capable hands.

When we picked him up two weeks later, he was happy, healthy, and clean. He had obviously been well cared for and loved--a lot! So, many thanks to the whole crew at Twin Lakes. I will recommend you in a heartbeat to anyone who wants to leave their pet in a safe and friendly environment, with people who genuinely love dogs.

2017-01-18 10:56:11

We just picked macey up and she looks super. always a woderful job is done on her each time we take her here. A super place to have your pet groomed and all the staff is nice. great job.

2017-07-14 15:25:41

Worst groom in the 9 years my dog has been getting groomed. I tipped before I got to look at the cut. My grandson was upset because another dog jumped on him when entering the building for pick up. Very poor gooming, his face and ears didn't look like they had been touched. His paws looked stringy. He flinched twice when I tried to hug him when we got home. What did the people do to my dog? Never again!

2017-08-08 20:35:24

Unfortunately, I live too far away to regularly bring my pets to Twin Lakes, but upon visiting the area, I stopped in to tour their facility and was very impressed. They love what they do and they love their furry clients. I will continue to recommend them to those looking for that "something" extra in a groomer and boarding facility in the Little Elm area.

2017-08-10 22:06:44

I usually never write reviews but when you have such an amazing group of women who are as delightful as this group is i had to do this... My puppy for years when i dropped her off at other places was very hesitant to get out of truck not here she jumps out the car because she knows that she will receive the same love and attention she gets at home...I never have yo worry if Diamond is having a great stay here.....

LaTroy Hawkins
Prosper Tx

2017-08-19 19:56:12

I am a repeat customer and always call for an appointment for grooming and am always satisfied with their service. Today I called last minute mid day to see if they could take my dog whose coat had become hopelessly tangled and they said yes, “come on”. What a relief!

2018-09-17 16:32:57

 

May 23, 2016
My Lola absolutely loves Carrie. When I take her in, she almost jumps out of my arms to get behind the counter to give everyone their kisses, which make me very comfortable with leaving her.

I also booked an appointment to board Lola. This was my first time boarding and as an over-protective mom, I was very nervous. Carrie went out of her way to assure me that Lola would be treated and taken care of very well and she didn’t lie. I received a picture via text everyday that I was out of town, Lola was indeed getting the royal treatment.

I will definitely continue using Twin Lake Pet Resort for all grooming and boarding needs

41c

May 17, 2016
I love taking my dog here. They are consistently friendly and professional. My dog always seems so happy and proud when I pick her up and after we get home! She should be, she’s gorgeous!

41cMay 17, 2016
Thank you so much for taking such good care of Jax!! We LOVE this place!!!

41c

May 9, 2016 Valerie
We have been taking our dog chimi changa to Carrie for a little over 2 years, since we moved to the area. I’ve always been hesitant with some groomers bc you never know. This is the first place that I have felt really good about leaving him with. Not only do they do a really good job grooming him. Carrie & her daughter really care about him! They always tell me how he did and how much they love him. We just recently moved about 30 miles away from here, but we will definitely still be bringing him here. It’s worth the peace of mind to know that he’s in good hands! I highly recommend Twin lakes pet resort & spa!!!

41c

May 6, 2016 Sandy
I trust Carrie’s judgement because she does what’s best to please Josie and I.

41c

April 13, 2016 Charlotte diCenzo
Outstanding!!!! We recently went to Switzerland for 10 days and left our two dogs in Spa care. Our one dog needs thyroid medicine and insulin. In addition, he is nearly blind. We were very concerned about his care because of all of the complications. The staff went to extrordinary measures to care for both of our dogs. They confired with our vet, Twin lakes vet, to ensure proper care, to include any meds which might unexpectidly be needed, sent us pictures and updates every couple of days and e-mails about their daily activities. When we pick them up, both wanted to stay because they had found new friends that cared for them! You cannot buy that kind of care. Thank you so much. We will be back.

Charlotte diCenzo

41c

February 9, 2016 Anonymous
Always so accommodating. Eager to please your requests

41c

February 2, 2016 Anonymous
My groomer, Carrie, told me how great my dog, Maggie behaved during her groom. She also had some advice for me about houw to solve a couple training problems I am having with Maggie. Thanks Carrie for a great experience!

41c

February 1, 2016 Anonymous
My dogs always look so good when they come home! One has very soft, fluffy hair and other groomers we have taken her to have not done a good job around her face. At Twin Lakes she is always beautiful!